Prices in your currency, and clearer policies
- Prices on our pricing page can now be shown in US dollars, pounds, euros, Canadian dollars, Australian dollars or rupees. It picks your local currency, and you can change it.
- A new Refund and Cancellation Policy page, linked from every page's footer, the pricing page and your Billing page.
- "Terms of Service" is now "Terms and Conditions", with a section on refunds and the governing law.
- Our Contact Us page now lists our registered business name, address, email and phone number. Our contact email is now info@ai-chat-bot.co.
- A new AI Instructions page gives AI assistants such as ChatGPT and Gemini the official facts about AI Chat Bot: what it does, what it costs and what it doesn't do.
Know more about every lead, and hear about it your way
- Each lead now shows which page it was asked from, the site or Google ad that brought the visitor, and any campaign tags. It's in the alert email, the CSV downloads and the webhook too.
- Add up to three of your own questions for your assistant to ask customers who want to go ahead. Their answers arrive with the lead.
- List the ZIP codes, postcodes and towns you serve. Each lead says whether it is inside or outside your area, and you choose what your assistant says to someone outside it.
- Lead alerts can go to up to five email addresses at once. When one person taps "Got it", it's handled for everyone.
- New leads, bookings and requests to speak to you can also be posted to a Slack, Microsoft Teams or Google Chat channel.
- Results now shows what the extra customers are worth. Enter what a new customer is worth to you and it shows the low end of the measured range in money, with the sum written out so you can check it.
- New options for the chat on your website: move the bubble to the left, add a short line of your own text above it, hide the chat on pages you choose, and set different suggested questions for different pages.
- Every industry page on our website now has a sample assistant you can talk to, with no account needed.
Bookings inside the chat, and follow-up for your customers
- Calendly, Cal.com, Acuity, Setmore and YouCanBookMe booking pages now open inside the chat, so customers book without leaving the conversation. You get an alert when someone books through Calendly or Cal.com there.
- For Google Calendar bookings, set your appointment length, minimum notice, how far ahead customers can book and a gap between appointments. Add named services with their own lengths and your assistant asks which one first.
- Customers get a reminder email the day before, with their link to cancel or change, and a calendar file on the confirmation.
- The chat now stays with your customer as they move between pages, for up to three hours, instead of starting again on every page.
- Customers who leave their details with an email address get a short copy of what they asked, saying a person will follow up and when you next open. You can turn it off in Settings.
- When you answer a question your assistant could not, you can email that answer to the customer who asked, from the same form.
- Add holidays and one-off closures in Settings. Your assistant tells customers, no appointment times are offered on a closed day, and you are not chased about a lead until you next open.
A WordPress plugin
- Our free WordPress plugin is ready to download. Upload it, paste your agent ID, and your assistant is on every page, with no code and no theme editing.
- Your Widget page now shows your agent ID, with a button to copy it, for the plugin.
- The Free plan now answers 100 customer messages a month, up from 50.
Documents, websites per plan and two-step sign-in
- Upload price lists, menus and brochures as PDF, Word or text files, up to 20 files of 4 MB each, and your assistant answers from them too.
- Plans now cover a set number of websites: Starter 1, Growth 5 and Pro 15, sharing the plan's messages.
- Auto top-up: switch it on and more messages are added before the month's allowance runs out, up to a monthly limit you choose.
- Your chat now appears only on your own website and any sites you add under "Where it can appear" on your Widget page.
- Choose how long conversations and leads are kept: 3, 6, 12 or 24 months, or until you delete your account.
- Two-step sign-in with an authenticator app, with one-time backup codes.
Booking confirmations, and answers held to your facts
- Customers who book into your Google Calendar and give an email get a confirmation, with a link to cancel or choose a new time. You're told about every change.
- If your assistant starts to say something about your business that nothing backs up, it withdraws it and hands the question to you instead.
- Facts your assistant only inferred from your website wait for you to confirm them on Knowledge before it uses them.
- Text alerts can go through Plivo as well as Twilio.
- New business types: veterinary clinics, auto repair, roofing and pest control, each with its own safety rules and lead questions. Home services now covers garage doors.
- Medical clinics get an information-only assistant: it answers from your website, never collects patient details, and keeps no chat text.
- Sign in with Google, and reset a forgotten password by email, from redesigned sign-in and sign-up pages.
- Plans now say what they carry: every plan answers from your website and sends you its leads, and the pricing page lists what else each one includes.
- Lead alerts can now go to WhatsApp as well as text and email, where your plan includes it.
- Mark an answer right on the Test page, not only wrong. If the answer later changes, we tell you the tick is out of date.
- The chat speaks your visitor's language throughout now, including its buttons and the box they type in.
Results, webhooks and edit previews
- Results: measure what your assistant adds against visitors who never saw it.
- Send new leads to Zapier, Make, a CRM or your own system by webhook.
- Preview what an edit to a fact or FAQ will change before you save it.
- To check now lists answers your assistant wasn't sure of.
- Delete your account yourself, from the page listing your assistants.
- Your chat page fits phone screens.
Choose what your assistant learns from
- Pick which pages it reads, add pages, import your sitemap, and write FAQs.
- New To check page: facts that contradict each other and questions it couldn't answer.
- "Someone asked to speak to you" alerts, with each handed-over question on Home.
- Bookings ask for a name and contact first, become leads and send you an alert.
- When a price isn't published, it says the price depends on the job and takes details.
- Color changes reach your website without new code.
- Changing your business type keeps your corrections.
Reading more of your website, and emergency alerts
- After signup your assistant reads more of your website in the background.
- Emergency leads out of hours can wake you, on by default if your website advertises 24/7 service.
- Opening hours are read from your website.
- Home warns you before a monthly limit and when alerts aren't getting through.
- Junk leads no longer count, and each website has its own Leads inbox.
Bookings and business types
- Book from the chat with any scheduling link, or with Google Calendar and real free times.
- Business types shape the questions, lead details and rules for nine kinds of business.
- Replies appear word by word as they're written.
- Your assistant knows the time where you are, and whether you're open.
- "Send me a test" alert, and phone numbers checked when you save them.
First version
- Paste your website and get an assistant that answers from it and hands you what it can't answer.
- A chat widget for your website and a chat page you can link to.
- Leads sent to you by text and email, with reminders that respect your opening hours.
- Try it on your own website before signing up.
- The Test page: see your assistant's answers and correct them.