Booking confirmations, and answers held to your facts
- Customers who book into your Google Calendar and give an email get a confirmation, with a link to cancel or choose a new time. You're told about every change.
- If your assistant starts to say something about your business that nothing backs up, it withdraws it and hands the question to you instead.
- Facts your assistant only inferred from your website wait for you to confirm them on Knowledge before it uses them.
- Text alerts can go through Plivo as well as Twilio.
- New business types: veterinary clinics, auto repair, roofing and pest control, each with its own safety rules and lead questions. Home services now covers garage doors.
- Medical clinics get an information-only assistant: it answers from your website, never collects patient details, and keeps no chat text.
- Sign in with Google, and reset a forgotten password by email, from redesigned sign-in and sign-up pages.
- Plans now say what they carry: every plan answers from your website and sends you its leads, and the pricing page lists what else each one includes.
- Lead alerts can now go to WhatsApp as well as text and email, where your plan includes it.
- Mark an answer right on the Test page, not only wrong. If the answer later changes, we tell you the tick is out of date.
- The chat speaks your visitor's language throughout now, including its buttons and the box they type in.
Plans, a Free plan and a new menu
- Plans: Free, Starter, Growth, Pro and Enterprise, billed monthly or yearly.
- The free trial is now 7 days or 200 customer messages, then you stay on Free.
- A Free account keeps its website address while its assistant is in use.
- The chat now says "AI assistant for" your business at the top.
- On a phone, the chat has a close button.
- Business-type rules, like sending a gas smell to 911 first, now apply even once a month's allowance is used up.
- With a backup contact set, an unanswered lead now reaches them 15 minutes after the first alert.
- Stricter rules for each business type: safety first for home services, no health details for dental, AI-not-a-lawyer for law firms, no SSNs for accountants and more.
- New website pages: features, use cases, setup guides, security, agencies and Enterprise.
Results, webhooks and edit previews
- Results: measure what your assistant adds against visitors who never saw it.
- Send new leads to Zapier, Make, a CRM or your own system by webhook.
- Preview what an edit to a fact or FAQ will change before you save it.
- To check now lists answers your assistant wasn't sure of.
- Delete your account yourself, from the page listing your assistants.
- Your chat page fits phone screens.
Choose what your assistant learns from
- Pick which pages it reads, add pages, import your sitemap, and write FAQs.
- New To check page: facts that contradict each other and questions it couldn't answer.
- "Someone asked to speak to you" alerts, with each handed-over question on Home.
- Bookings ask for a name and contact first, become leads and send you an alert.
- When a price isn't published, it says the price depends on the job and takes details.
- Color changes reach your website without new code.
- Changing your business type keeps your corrections.
Reading more of your website, and emergency alerts
- After signup your assistant reads more of your website in the background.
- Emergency leads out of hours can wake you, on by default if your website advertises 24/7 service.
- Opening hours are read from your website.
- Home warns you before a monthly limit and when alerts aren't getting through.
- Junk leads no longer count, and each website has its own Leads inbox.
Bookings and business types
- Book from the chat with any scheduling link, or with Google Calendar and real free times.
- Business types shape the questions, lead details and rules for nine kinds of business.
- Replies appear word by word as they're written.
- Your assistant knows the time where you are, and whether you're open.
- "Send me a test" alert, and phone numbers checked when you save them.
First version
- Paste your website and get an assistant that answers from it and hands you what it can't answer.
- A chat widget for your website and a chat page you can link to.
- Leads sent to you by text and email, with reminders that respect your opening hours.
- Try it on your own website before signing up.
- The Test page: see your assistant's answers and correct them.