Last updated 2026-10-26
The short version
You can cancel a paid plan at any time. Cancelling stops the next payment.
The month or year you've already paid for isn't refunded. You keep your plan until that paid time ends, and then your account moves to the Free plan.
A charge taken twice, a charge made in error, or a charge taken after a cancellation we failed to process is refunded in full.
The free trial and the Free plan
The trial is free and needs no card, so there is nothing to refund. It runs for 7 days or 200 customer messages, whichever comes first.
The Free plan costs nothing and has no end date. We take a payment only when you choose a paid plan or switch on an add-on yourself.
How to cancel
Sign in and open Billing in your dashboard. If you pay with PayPal or in rupees through Razorpay, choose “Cancel subscription” there. If you pay by card, choose “Change plan, card or cancel”, which opens our payment provider's page, where you cancel the subscription.
Cancelling takes effect at the end of the month or year you've paid for. Until then your plan carries on as before, and no further payment is taken.
When that paid time ends, your account moves to the Free plan. Your assistant stays on your website, and your leads and conversations stay in your dashboard.
If you can't sign in, or that page doesn't work for you, write to us using the details at the foot of this page and we'll cancel it for you.
Monthly and yearly plans
Paid plans are billed in advance, monthly or yearly, at the price shown on the pricing page when you subscribe. A plan renews by itself at the end of each month or year until you cancel it.
A yearly plan is one payment for twelve months. You can cancel it at any time. The rest of the year isn't refunded, and the plan runs until the year ends.
What we refund
We refund in full a charge taken twice for the same thing, a charge made in error, and a charge taken after you cancelled when we failed to process the cancellation.
The refund goes back to the payment method that was charged. We send it within 5 to 7 working days of confirming it. How soon it then shows on your statement depends on your bank or card issuer.
What we don't refund
Time already paid for on a monthly or yearly plan, including when you cancel partway through it.
Messages left unused at the end of a month. Each month's allowance starts again on the 1st, and nothing carries over.
Auto top-up packs, as set out below.
Auto top-up packs
Auto top-up is an optional add-on for paid plans, and it is off unless you switch it on. When it's on, each time your assistant has used 95% of the month's messages, the pack of messages shown on the pricing page is added at the price shown there and charged to the payment method on your subscription, no more often than the monthly limit you set. We email you each time.
You can switch it off at any time on your Billing page, which stops any further packs. Packs already bought are not refunded or carried over to the next month.
A pack charged twice or in error is refunded in full, like any other charge.
The add-on that removes our line from your chat
Removing the “Powered by AI Chat Bot” line is an add-on charged with your subscription. You can switch it off at any time on your Billing page, and it stops being charged from your next invoice.
If it is charged twice or in error, that charge is refunded in full, like any other.
If you delete your account
Deleting your account ends any subscription straight away and erases your websites, conversations and leads. The time left on a paid plan isn't refunded. If you only want to stop paying, cancel instead, and your plan runs until the time you've paid for ends.
How to ask for a refund
Write to us using the details below, from the email address on your account if you can. Tell us the date and amount of the charge and what went wrong. Please don't send card numbers.
We aim to reply within one working day. Once we confirm the charge should be refunded, we send the refund within 5 to 7 working days.
- info@ai-chat-bot.co
- Phone
- +91 97164 36697
How the service is delivered
AI Chat Bot is software you use online. Nothing is shipped, and there is no delivery charge.
Your account and your free trial start as soon as you sign up. A paid plan or an add-on starts as soon as your payment is confirmed, and your Billing page then shows it.
If you've paid and your plan hasn't started, write to us using the details at the foot of this page and we'll put it right.
Who to contact
- Registered business name
- AI Chat Bot
- Registered address
- Ward No.1, Nehuta, P.O - Kusha, P.S - Dobhi, Gaya, Bihar, India, 824220
- info@ai-chat-bot.co
- Phone
- +91 97164 36697