Why it matters
Customers who have to come back later often don't
Someone who asks a question and gets a good answer is often ready to book there and then. Asking them to call during office hours, or to go and find a booking page, is where many of those bookings leak away.
Booking inside the chat keeps the customer in the moment they decided. It also means you get their details first, so a booking is never just a name in a calendar.
How it connects
Two ways to take bookings
Use the booking page you already have
Paste your link from Calendly, Cal.com, Acuity, Setmore or YouCanBookMe and your booking page appears inside the chat, so customers pick a time without leaving the conversation. With Calendly and Cal.com you get an alert when a booking is made. Square Appointments, Microsoft Bookings, a Google Calendar booking page or any other tool gets a “Book a time” button that opens it.
Or connect Google Calendar
The assistant checks when you're busy and offers four free times within your opening hours, never on a holiday you've marked as closed. You choose how long an appointment is, how much notice you need, how far ahead customers can book and the gap you want between appointments.
The booking lands on your calendar
When a customer taps a time, it's checked again and written to your calendar with their name and what they need, and you get a booking alert.
What it does
Booking that doesn't double book or skip the details
Details before times
Times are only offered once the customer has given a name and a phone number or email, so every booking comes with a way to reach them.
Services with their own lengths
Name up to ten services, such as a 30-minute consultation and a 90-minute first visit. The assistant asks which one the customer wants, then offers times that fit it. This is for Google Calendar bookings.
No double bookings
Before writing a booking it checks your calendar again, and checks no one else has just taken the same slot in the chat.
Never for emergencies
Someone with an urgent problem is never sent to a calendar. Their details are taken and you're alerted instead.
Only your busy times
It asks Google when you're busy. It doesn't read your event titles, guests or notes to offer times, and its calendar token is stored encrypted. The security page has the details.
Works with any booking tool
A booking link from any provider works. Calendly, Cal.com, Acuity, Setmore and YouCanBookMe pages open inside the chat, and any other opens from a button. The assistant never types the link itself, so it can't get it wrong.
Confirmation and changes
Customers who book into your Google Calendar and give an email get a confirmation with a calendar file and a link to cancel or pick a new time, then a reminder the day before. You're told about every change.
Falls back gracefully
If your calendar can't be reached or you're fully booked, it says so and takes their details for a callback.
In practice
A booking with Google Calendar connected
- Can I book a math lesson for my son next week?
- Of course. Can I take your name and a phone number or email first?
Details before any times are offered
- Priya Shah, priya@example.com
- Thanks, Priya. I have Tuesday, Sept 22 at 4:00 PM, Wednesday, Sept 23 at 5:00 PM, Thursday, Sept 24 at 4:00 PM or Friday, Sept 25 at 3:00 PM.
Free slots from the calendar at the lesson length the tutor set, inside opening hours
- Wednesday at 5 please.
- You're booked in for Wednesday, Sept 23 at 5:00 PM. It's on the calendar.
- New booking: Priya Shah, math lesson, Wednesday, Sept 23 at 5:00 PM
What it won't do
What bookings don't cover yet
Booking in the chat covers the moment of booking. The rest still runs through your own tools.
- Confirmations and reminders go by email only, to customers who gave an email. There's no text confirmation or text reminder.
- Bookings made through your own booking link are confirmed and reminded by that tool, not by us. With Calendly and Cal.com we tell you a booking was made in the chat; the time and details stay in your account there. Acuity, Setmore and YouCanBookMe don't report a booking to us, so their own notification is your alert.
- A booking page shows inside the chat only from its full address on one of the five platforms. An Acuity short link (as.me) opens from the button instead.
- Only Google Calendar connects directly, one calendar per website. Outlook and Apple calendars work through a booking link.
- The appointment length, notice and booking window you set apply to Google Calendar bookings. A booking platform keeps its own settings.
- It doesn't take deposits or payments.
Questions
AI appointment booking questions
Can AI book appointments?
Yes. Ours books from your website chat: it offers free times from your Google Calendar and writes the booking to your calendar, or brings up your existing booking page, inside the chat where the platform allows it.
How do you use AI to book appointments?
Add the assistant to your website, then either paste your booking link or connect Google Calendar on your Integrations page. When a customer wants to book, the chat does the rest. See how it works for dentists, salons, tutors and trades.
Does it work with my Google Calendar booking page?
Yes. Paste your Google Calendar booking page, or any other booking link, and the chat offers it when someone wants to book. Connect Google Calendar directly if you'd rather it offered times itself.
Is this a phone booking assistant?
No. It books from the chat on your website and your shareable chat page. It doesn't answer phone calls.
Can it see my calendar events?
To offer times it only asks Google when you're busy, and it adds new bookings. It doesn't read your event titles, guests or notes to do that. You can disconnect at any time.
Is there a free AI appointment booking bot?
Every account starts with a free trial and then a Free plan with 100 customer messages a month. Booking comes with every plan today, the Free plan included. Compare the plans.
Keep exploring
Other features
- Answers from your websiteReplies from your own pages and documents, and says when it doesn't know.
- Lead alertsNew leads emailed to you in seconds, with where they came from.
- Handoff to youPasses the conversation to you when a person should answer.
- Test and correctCheck its answers before customers see them.
- ResultsWhat it adds, measured against visitors who never saw it.
- Chat widget and pageA chat bubble for your site and a link to share anywhere.