What is a chat widget?
The chat bubble in the corner, answering for you
A chat widget is the small button in the corner of a website that opens a chat. On a business website it's where customers ask the question that decides whether they get in touch.
Ours stays out of the way until someone wants it: it never pops open on a visitor who hasn't opened it, and it loads the chat only when it's clicked. Once a visitor starts talking, the conversation stays with them from page to page instead of starting again.
How it works
Live on your website in minutes
Copy one line of code
The Widget page gives you a single script tag with instructions for Wix, Squarespace, Shopify and others. On WordPress, our free plugin adds it without touching code.
Paste it, or send it to your web person
Paste it into your website's footer, or email it to whoever looks after your website in one click.
We confirm it's live
The Widget page shows when it was first and last seen on your site. If it isn't live a day after you sign up, we email you.
What it does
A widget that looks like part of your website
Your color
It picks up your website's brand color to start with. Change it in Settings and it updates on your site without new code.
Your greeting and suggested questions
Write the first message customers see, and up to four suggested questions they can tap. Set different questions for particular pages, up to three each on up to ten pages, so your pricing page can suggest pricing questions.
The chat follows the visitor
A conversation carries on across pages and reloads for three hours after its last message, so nobody has to ask twice. If the visitor had the chat open, it's open on the next page too, except on phones. “Start a new chat” is in the panel whenever they want a clean start.
Where it sits, and where it doesn't
Put the bubble bottom right or bottom left. Add a line of your own above it, up to 80 characters, on desktop and tablet screens. Hide the chat on up to 20 pages you choose, such as your checkout.
One quiet line of ours
A small "Powered by" line sits under the message box. It's grey, it's one line, and it's the only thing in the chat that isn't yours. Take it off for $19 a month, on any plan, from your Billing page.
Works on phones
On a phone the chat opens full screen, with a close button at the top.
A shareable chat page
Every assistant has its own chat page you can link from social media, emails, a QR code or your Google Business Profile.
Light and polite
A small, dependency-free script. The chat never opens until a visitor opens it, and it only loads once they do.
What it won't do
What you can't change yet
It's deliberately simple to set up. That means fewer knobs.
- The bubble sits in a bottom corner of the page, right or left. It can't go anywhere else, and its icon can't be changed.
- The line above the bubble isn't shown on phones, and nothing opens the chat on a timer or on scroll.
- A conversation carries on in the same browser only. It doesn't follow a visitor to another device, or work in a private window that blocks storage. Medical clinic assistants keep no chat text, so theirs starts fresh on each page.
- On a site that changes pages without reloading, hidden pages and per-page questions take effect at the next full page load.
- You can't add your own logo, avatar, fonts or CSS.
- The shareable chat page is on our address, not your own domain.
- It only appears on your own domain and its subdomains, plus any sites you add under "Where it can appear". Pasted anywhere else, it stays hidden, so nobody can run your assistant on their site.
Questions
Questions about chat widgets for websites
What is a chat widget?
A small chat button on a website that opens a conversation. Ours opens an AI assistant that answers from your website and takes customers' details.
Is there a free chat widget for websites?
Yes. Every account starts with a free trial that carries every feature, then stays on the Free plan for as long as you like, with 100 customer messages a month. Compare the plans.
How do I add a chat widget to my website?
Copy the one line of code from your Widget page and paste it into your website's footer, or install our free WordPress plugin. Our setup guides walk through WordPress, Wix, Squarespace, Shopify and plain HTML.
Does the chat widget work on WordPress, Squarespace or Wix?
Yes, on plans that let you add code to your site. Squarespace needs the Core plan or above, Wix needs a paid plan with a connected domain, and WordPress.com needs a paid plan to run plugins. Otherwise, use your shareable chat page.
Does the chat start over on every page?
No. A conversation carries on across pages and reloads for three hours after its last message, in the same browser, then a new one starts. A visitor can also tap “Start a new chat” at any time.
What if I can't edit my website?
Share your assistant's chat page instead. It's the same assistant on a page of its own, ready to link from anywhere.
Will it slow my website down?
The script is small and loads without blocking your page, and the chat itself only loads when someone clicks the bubble.
Keep exploring
Other features
- Answers from your websiteReplies from your own pages and documents, and says when it doesn't know.
- Lead alertsNew leads emailed to you in seconds, with where they came from.
- BookingsYour booking page or Google Calendar, right in the chat.
- Handoff to youPasses the conversation to you when a person should answer.
- Test and correctCheck its answers before customers see them.
- ResultsWhat it adds, measured against visitors who never saw it.