How to Add a Chatbot to Shopify (Step by Step)

."},{"@type":"HowToStep","position":2,"text":"In your Shopify admin, go to Online Store, then Themes."},{"@type":"HowToStep","position":3,"text":"Duplicate your current theme first, so you have a backup."},{"@type":"HowToStep","position":4,"text":"On your current theme, click the ... button, then Edit code."},{"@type":"HowToStep","position":5,"text":"In the Layout folder, open theme.liquid."},{"@type":"HowToStep","position":6,"text":"Paste your code just before the closing tag."},{"@type":"HowToStep","position":7,"text":"Click Save."},{"@type":"HowToStep","position":8,"text":"Open your website in a new tab and look for the chat bubble in the bottom-right corner. Your Widget page shows \"Widget live\" once it has been seen on your site."}]}

Before you start

A theme you can edit: a free theme, or a paid theme you've bought. Trial versions of paid themes can't be edited.
Your code from your assistant's Widget page.

Steps

Sign in, open your assistant's Widget page and copy the one line of code shown there. It starts with <script and ends with </script>.
In your Shopify admin, go to Online Store, then Themes.
Duplicate your current theme first, so you have a backup.
On your current theme, click the ... button, then Edit code.
In the Layout folder, open theme.liquid.
Paste your code just before the closing </body> tag.
Click Save.
Open your website in a new tab and look for the chat bubble in the bottom-right corner. Your Widget page shows "Widget live" once it has been seen on your site.

Platform steps checked on September 16, 2026 against Shopify Help Center: Editing theme code

Good to know

Theme updates can replace your edited code. After updating your theme, check the chat bubble is still there.
There's no Shopify app to install; the one line of code is all it needs.

Can't edit your website?

Every assistant has its own chat page. Link to it from your website's menu, your Google Business Profile, social media or email signature. Or use "Email this to my web person" on your Widget page to send the code to whoever runs your site.

Questions

Is there a Shopify chatbot app?

Not for this assistant. You add it with one line of code in your theme, which works with any theme you can edit.

Will it appear on the Shopify checkout?

No. Checkout pages don't use your theme's layout, so the chat shows on your store pages but not at checkout.

How to add a chatbot to your Shopify store

Before you start

Steps

Good to know

Can't edit your website?

Questions

Your customers are asking right now