Why it matters
Grinding brakes at 9:40pm
At 9:40pm a driver hears grinding from the brakes of a 2014 sedan and finds your shop's website. There's a phone number, and the shop is closed.
They book online with a chain that shows next-day slots. You never find out the job existed.
The average car on US roads is 12.8 years old, and a growing share of service visits goes to general repair shops. A website that can't say whether you work on their car, or take a booking after hours, hands the job to whoever's website can.
- 12.8 yearswas the average age of cars and light trucks on US roads in 2025, with the large 2015-2019 model years coming out of warranty.S&P Global Mobility, 2025
- 31%of service visits for vehicles over 5 years old went to general repair shops, against 24% to dealers.Cox Automotive Service Industry Study, 2025 (1,974 vehicle owners)
- 19%of attempts to book service by phone hit indefinite holds, phone-tree loops, voicemail or demands for a VIN (mystery shops of dealerships).Pied Piper, service scheduling mystery shops, 2025 (4,887 requests)
Example conversation
Soft brakes after closing time
- My brakes are grinding and the pedal feels soft. How much is a brake job?
Brake trouble gets safety advice before anything else
- If the pedal feels soft or the brakes seem to be failing, please don't keep driving it; arrange a tow or roadside assistance. A brake job price depends on what the technician finds, and the shop gives you a written estimate after inspecting the car. What's the year, make and model?
No diagnosis and no total; asks for the vehicle before booking
- 2014 Honda Civic. Can you look at it tomorrow morning?
- Thanks. Our website says you can use the after-hours key drop if it's towed in tonight. What's your name and number, so the shop can call you first thing?
Uses the drop-off details on your site; approves no work
- Jordan Reyes, (555) 010-0163.
- URGENT lead · Jordan Reyes · (555) 010-0163 · 2014 Honda Civic · Brakes grinding, pedal feels soft · Wants tomorrow morning
Texted and emailed to the shop in seconds
What customers ask
What drivers ask before they book
- How much is an oil change?
- What's your diagnostic fee, and is it credited to the repair?
- Do you work on my make?
- What warranty do you give on repairs?
- Will getting serviced here void my factory warranty?
- Do you use OEM or aftermarket parts?
- Do you have a loaner car, a shuttle or a waiting room?
- Can I drop my car off after hours?
It answers these from your own website, and hands over any it can't.
What it does
What it does for you
Answers what drivers ask first
The makes you service, your diagnostic fee, your repair warranty, loaners and drop-off hours, straight from your pages.
Puts safety ahead of the booking
Smoke or fire, failing brakes or overheating get safety advice first, then an urgent alert to you.
Takes what the service writer needs
Year, make and model, the problem in the driver's own words, a name and number, and when they want to come in.
Books the visit
Sends drivers to your booking page, or offers real free times from Google Calendar. Urgent problems are sent to you rather than booked.
Rules it follows
Safety and estimate rules it follows
Smoke or fire: 911 first
It tells the driver to pull over when it's safe, turn off the engine, get everyone at least 100 feet away and call 911, and not to open the hood or go back to the car. That's the US Fire Administration's advice. Details come after.
Failing brakes or overheating: stop driving
If the brakes feel like they're failing, a brake or temperature warning light is on, or the car is overheating, it says not to keep driving and to arrange a tow or roadside assistance, then takes details for you.
Never diagnoses
It doesn't name a likely cause or say a car is safe to drive. It writes the problem down in the driver's own words for your technicians.
No estimates, no authorizations
It quotes only your posted prices, never an estimate or a total, and never says work is approved or will be done. States such as California and Florida set rules on written estimates and customer authorization, and those stay with you.
Warranty questions get the FTC's general guidance
Asked whether using an independent shop voids a factory warranty, it explains that federal law generally doesn't let a manufacturer void a warranty just because an independent shop did the work or aftermarket parts were used. It never says whether a specific claim will be covered.
Recalls and certifications as they really are
Recall questions go to nhtsa.gov/recalls to look up the VIN, and it never says a car has no recalls. ASE certification, warranty terms and labor rates are quoted only as your website states them.
What reaches you
What reaches your service desk
Each lead arrives by text and email with what you need to call back and book the car in.
- Urgency
- Urgent, shouldn't be driven
- Name
- Jordan Reyes
- Phone
- (555) 010-0163
- Year, make and model
- 2014 Honda Civic
- Problem
- Brakes grinding, pedal feels soft
- When
- Tomorrow morning
Your tools
Works alongside your shop management system
- Tekmetric
- Shopmonkey
- Shop-Ware
- Mitchell 1 Manager SE
- ALLDATA Manage Online
- R.O. Writer
- Protractor
- NAPA TRACS
Questions
Common questions
Does it replace my auto repair shop software?
No. It's a website assistant that answers drivers and books visits through your booking page or Google Calendar. Your shop management system still runs repair orders, estimates and your own schedule.
Can drivers schedule car repair online through it?
Yes. Once it has the year, make and model, it sends them to your online booking page or offers real free times from Google Calendar. Urgent problems such as failing brakes are sent to you instead of booked.
Will it quote repair prices?
Only prices your website posts, such as an oil change or a diagnostic fee. It never gives an estimate or a total, and says the shop provides a written estimate after inspecting the car. You can switch price quoting off entirely in your settings.
Will it tell a driver whether the car is safe to drive?
No. It never diagnoses. If a driver reports smoke or fire, it gives the US Fire Administration's advice and says to call 911. If the brakes seem to be failing or the car is overheating, it says not to keep driving and to arrange a tow.
What does it say when someone asks if an independent shop voids their warranty?
It gives the FTC's general guidance: a manufacturer generally can't void a warranty just because an independent shop did the work or aftermarket parts were used. It never says whether a particular claim will be covered.
What does it say about recalls?
It points drivers to nhtsa.gov/recalls to check by VIN and says open recalls are repaired free at a dealer. It never says a vehicle has no recalls.
Does it answer in Spanish?
Yes. It replies in the language the driver writes in, using the facts from your website.
More business types
Built for other businesses too
- HVAC, plumbing and electrical
- Dentists
- Salons and spas
- Real estate agents
- Law firms
- Accountants and CPA firms
- Gyms and fitness studios
- Driving schools
- Tutors and tutoring centers
- Veterinary clinics
- Medical clinics
- Roofing contractors
- Pest control
- Solar installers
- Cleaning services
- Moving companies
- Home improvement fitters
- Physiotherapy and chiropractic
- Med spas and aesthetics
- Nurseries and childcare
- Insurance and mortgage brokers
- Online stores
- B2B SaaS companies
- Fintech companies