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AI receptionist for HVAC, plumbing and electrical businesses

It works on your website, alongside your phone and any answering service. While you're on a job or it's after hours, it answers homeowners from your own pages, sorts the emergency from the routine job, and texts you everything you need to call back.

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Why it matters

The AC that stops on a hot evening

A homeowner's air conditioning quits on a hot evening. They open three local HVAC websites and call the first. You're finishing a job and can't pick up, so it goes to voicemail.

They don't leave a message. They call the next company, which answers and books the morning slot. Tomorrow you'll see a missed call from a number you don't know, and the job, and probably the maintenance contract after it, has already gone.

The smallest shops lose the most after hours, because the person who'd answer is the person doing the work.

Example conversation

A burst pipe at 10pm

What the homeowner sees, and what your assistant is doing at each step.
  1. Water's coming through my kitchen ceiling. Can someone come tonight?

    Recognises an emergency and takes details before anything else

  2. That sounds urgent. If you can, turn off the water at the main stop valve. What's your name, number and address, so we can call you straight back?

    Uses the emergency guidance on your site

  3. Dana Lee, 555-0101, 42 Oak Street 60614.
  4. Thanks, Dana. We cover 60614, and emergency callouts after 6pm have a $120 callout fee, as our site says. I've sent your details to the team now.

    Checks your service area and quotes only your published fee

  5. URGENT lead · Dana Lee · 555-0101 · 42 Oak Street 60614 · Leak through kitchen ceiling, tonight

    Texted and emailed to you in seconds

What customers ask

What homeowners ask before they book

  • Can someone come out today, or tonight?
  • Do you cover my zip code?
  • What's your diagnostic or callout fee?
  • Roughly how much is a new water heater?
  • Are you licensed and insured?
  • Which brands do you service?
  • Do you offer financing on a new system?
  • Do you have maintenance plans?

It answers these from your own website, and hands over any it can't.

What it does

What it does for you

  • Sorts emergencies from routine jobs

    A leak, no heat or a tripping panel gets contact details taken first and an urgent alert sent to you.

  • Checks the service area

    Confirms the address or zip code against the areas your website lists, before you drive anywhere.

  • Quotes only what you publish

    Diagnostic fees, callout charges and price ranges from your site, always as estimates pending inspection.

  • Books the visit

    Sends routine jobs to your booking page, or offers real free times from Google Calendar.

Rules it follows

Safety and pricing rules it follows

These are written into how the assistant behaves for home services businesses.

What reaches you

What reaches your phone

Each lead arrives by text and email with enough to call back and quote.

New leadjust now
Urgency
Emergency, tonight
Name
Dana Lee
Phone
555-0101
Address
42 Oak Street, 60614
Job
Leak through kitchen ceiling

Your tools

Works alongside your field service software

It doesn't replace dispatch, invoicing or your phone line. It sends each lead by text and email, can post it to a webhook that a tool such as Zapier or Make passes on to your other systems, and sends routine jobs to your existing booking page.

Questions

Common questions

How does this compare with a plumbing or HVAC answering service?

An answering service handles phone calls. This handles the people on your website, including at night, from your own pages. It doesn't answer your phone, so many shops use both: the answering service for calls, and this for the website.

What questions should an answering service ask a caller?

What the problem is, whether it's an emergency, the address or zip code, a name and a callback number, and when they'd like someone out. Your assistant asks the same on your website and texts you the answers.

Can it handle after-hours emergencies?

It recognises an emergency, gives safety advice first where life is at risk, takes the details and sends you an urgent alert. You decide whether to go out.

Is an AI receptionist a good fit for a small HVAC or plumbing company?

Small shops often gain the most, because the owner is usually the one on the job when inquiries arrive. It covers the website while you work.

Can it book jobs into my calendar?

Yes. It links to your booking page, or connects to Google Calendar and offers real free times. Emergencies are sent to you rather than booked.

Does it answer in Spanish?

Yes. It replies in the language the customer writes in, using the facts from your website.

Will it quote prices to customers?

Only what your website publishes, such as a diagnostic fee or a price range, and always as an estimate. You can switch price quoting off entirely in your settings.

More business types

Built for other businesses too

Your customers are asking right now

Paste your website and hear your assistant answer as your business. It takes about a minute.

Try it free