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AI chatbot for HVAC, plumbing and electrical businesses

An AI chatbot for HVAC, plumbing and electrical shops that works on your website like a receptionist, alongside your phone and any answering service. While you're on a job or it's after hours, it answers homeowners from your own pages, sorts the emergency from the routine job, and emails you everything you need to call back.

Try it free

Why it matters

The AC that stops on a hot evening

A homeowner's air conditioning quits on a hot evening. They open three local HVAC websites and call the first. You're finishing a job and can't pick up, so it goes to voicemail.

They hang up without leaving a message and call the next company, which answers and books the morning slot. Tomorrow you'll see a missed call from a number you don't know, and the job, and probably the maintenance contract after it, has already gone.

The smallest shops lose the most after hours, because the person who'd answer is the person doing the work.

Example conversation

A burst pipe at 10pm

A leak at 10pm, start to finish. The notes show which of your published facts each answer uses.
  1. Water's coming through my kitchen ceiling. Can someone come tonight?

    Recognizes an emergency and takes details before anything else

  2. That sounds urgent. If you can, turn off the water at the main shutoff valve. What's your name, number and address? We'll call you right back.

    Uses the emergency guidance on your site

  3. Dana Lee, 555-0101, 42 Oak Street 60614.
  4. Thanks, Dana. We cover 60614, and emergency service calls after 6pm have a $120 trip fee, as our site says. I've sent your details to the team now.

    Checks your service area and quotes only your published fee

  5. URGENT lead · Dana Lee · 555-0101 · 42 Oak Street 60614 · Leak through kitchen ceiling, tonight

    Emailed to you, marked URGENT

Try a sample

Ask a sample assistant yourself

This one works for a made-up business, under the same rules a real business of this type gets. Ask it a few questions and watch what it answers, what it hands to a person and what it takes down.

Sample Plumbing, Heating & Electric

Sample

A sample plumbing, heating and electrical business, made up for this demo.

Nothing loads until you tap. No account, and nothing you type is saved.

What customers ask

What homeowners ask before they book a service call

  • Can someone come out today, or tonight?
  • Do you cover my zip code?
  • What's your diagnostic or trip fee?
  • Roughly how much is a new water heater?
  • Are you licensed and insured?
  • Which brands do you service?
  • Do you offer financing on a new system?
  • Do you have maintenance plans?

It answers these from your own website, and hands over any it can't.

What it does

What it does for you

  • Sorts emergencies from routine jobs

    A leak, no heat or a tripping panel gets contact details taken first and an urgent alert sent to you.

  • Checks the service area

    Confirms the address or zip code against the areas your website lists, or against the ZIP codes and towns you list in Settings. The lead's alert then says inside or outside your area, before you drive anywhere.

  • Quotes only what you publish

    Diagnostic fees, trip charges and price ranges from your site, always as estimates pending inspection.

  • Books the visit

    Routine jobs go to your Housecall Pro or Jobber booking page, or into a free slot on your Google Calendar at the visit length you set. Emergencies never get a booking slot. They go to you.

Rules it follows

Safety and pricing rules it follows

The assistant follows these on every HVAC, plumbing and electrical website it runs on.

What reaches you

What reaches your inbox

Each lead arrives by email with enough to call back and quote.

New leadjust now
Urgency
Emergency, tonight
Name
Dana Lee
Phone
555-0101
Address
42 Oak Street, 60614
Job
Leak through kitchen ceiling

Your tools

Works alongside your field service software

It doesn't replace dispatch, invoicing or your phone line, and it doesn't write jobs into your field service software directly. Each lead reaches you by email. If your field service software accepts leads from Zapier or Make, a webhook can carry each one there without retyping.

Questions

Common questions

How much does it cost for a small HVAC or plumbing shop?

There's a Free plan with 100 customer messages a month and no card, and paid plans start at $19 a month, the same price in July as in March. Paste your website address and it reads your services, service area and fees in about a minute. Then add one line of code to your site, or the WordPress plugin, and it's answering that evening.

Will homeowners know they're talking to AI?

Yes. Every chat is labeled as an AI assistant for your business before anyone types, and a Talk to a person button stays under the message box. Homeowners who want a human get one tap to ask, and you get the alert.

How is this different from an HVAC or plumbing answering service?

An answering service picks up your phone and takes a message from a script. This answers the people on your website, in the day and after hours, and it can answer the service-area and diagnostic-fee questions from your own pages before it takes the details. It doesn't answer calls, so you can keep the answering service for the phone.

Can it handle after-hours emergencies?

It gives safety advice first where life is at risk, takes the details and sends you an urgent email alert straight away. If your website advertises 24/7 or emergency service, Wake me for emergencies starts switched on, so an urgent lead at night is chased like one in the day: one reminder after 5 minutes if nobody taps I've got this, and your backup contact after 15 if you've added one. You can turn it off in Settings, and you still decide whether to roll a truck.

Will it tell customers whether the diagnostic fee comes off the repair?

Only when your website says it does. Homeowners ask it a lot, so if your fee is credited toward the repair, say it on your pricing page and the assistant will repeat it. If the page is silent, it says the team will confirm.

What happens in a heat wave when everyone messages at once?

Each visitor gets an answer straight away, so the website never has a queue. You still have the same number of trucks, so emergencies arrive marked URGENT and you can work the callbacks in order. If a busy month uses up your plan's messages, it doesn't bill you more unless you've switched on auto top-up: answers pause until the 1st and the chat shows a contact form, so customers can still leave their details.

Can it help homeowners who write in Spanish?

Yes. A homeowner who writes in Spanish gets answers in Spanish, drawn from your English pages, and you get the same lead alert.

Similar businesses

Close to yours

Before you start

More business types

Built for other businesses too

Try it on your own website

Your customers are asking right now

Paste your website and see your assistant answer as your business. It takes about a minute.

  • No account needed
  • No card
  • Free plan forever

Want the details first? See pricing