Why it matters
The balayage question that rings out
Mid-afternoon, someone calls to ask whether a balayage needs a consultation and roughly what it costs. Both stylists are mid-foil, so the phone rings out.
The caller books a salon whose website said consultation required, from a starting price, with online booking. It took them two minutes, and you never knew they called.
- 48%of US hairdressers, hairstylists and cosmetologists are self-employed: often the person who'd answer the phone is the one doing the hair.US Bureau of Labor Statistics, Occupational Outlook Handbook
- 80%of barbers are self-employed.US Bureau of Labor Statistics, Occupational Outlook Handbook
- 595,000hairdresser, hairstylist and cosmetologist jobs in the US, with evenings and weekends the busiest times, just when clients are booking.US Bureau of Labor Statistics, Occupational Outlook Handbook
Example conversation
A colour client at 10pm
- How much is balayage? Do I need to come in first?
Answers from your price list and services page
- Balayage starts at $180, and the final price depends on length and thickness. We need a quick consultation and a patch test at least 48 hours before, as our colour page explains.
Quotes 'from' prices and your patch-test policy as published
- OK. Can I book with Mia on Saturday? And can I pay the deposit here?
- You can choose Mia and a Saturday time on our booking page, which also takes the deposit securely. Please don't type card details here.
Sends them to your booking page; never takes card details
- Great, and what if I need to cancel?
- Our policy asks for 24 hours' notice, or the deposit is kept.
States your cancellation policy exactly as published
What customers ask
What clients ask before they book
- How much is a cut and blow dry?
- How long does it take?
- Is Mia free on Saturday?
- Do I need a consultation or patch test first?
- What's your cancellation and deposit policy?
- Do you do curly or textured hair?
- Can you do hair for a bridal party of five?
- Do you sell gift cards?
It answers these from your own website, and hands over any it can't.
What it does
What it does for you
Answers from your price list
Starting prices, how long a service takes and what's included, always noting when the final price depends on the hair.
Sends clients to your booking page
Stylist, service and time are picked in the booking system you already use, deposit and all.
States your policies exactly
Cancellation, lateness, deposit and patch-test policies, word for word from your site.
Hands consultations to you
Colour corrections, bridal parties and anything it can't price go to you as a consultation request.
Rules it follows
The rules it follows for salons and spas
Policies stated, never invented
Cancellation and deposit terms must be clear before someone books. It repeats the policy your site publishes and never makes one up.
No card details in the chat
Deposits and payments go through your booking page's secure payment, never typed into a chat window.
Patch tests and consultations
The FDA advises a patch test before each use of hair dye. When your site requires one, it says so before anyone books.
Medical questions go to staff
Skin reactions, medical conditions and medical-spa treatments such as injectables or laser are always handed to your team.
What reaches you
What reaches your phone
Consultation requests arrive by text and email for you to answer between clients.
- Name
- Jess Moreno
- Phone
- 555-0122
- Service
- Bridal hair, party of five
- Date
- June 14
- Wants
- Trial and consultation
Your tools
Works alongside your booking system
- Vagaro
- Fresha
- Boulevard
- GlossGenius
- Square Appointments
- Mindbody
- Zenoti
- Phorest
Questions
Common questions
What is the best AI receptionist for a salon?
One that answers from your own price list and policies, never invents a price, and sends clients straight into the booking system you already use. Try ours on your own website to see how it answers.
Can it book appointments into my salon booking system?
It sends clients to your booking page to pick a stylist, service and time, so bookings land in your system as usual.
How does it compare with a salon answering service?
An answering service takes phone calls. This answers clients on your website, day and night, from your own information, and sends them to book online.
Does it work for nail salons, barbers and med spas?
Yes. It answers from whatever services and prices your website lists. Medical-spa treatments and anything clinical are always handed to your staff.
Can it answer 'starting at' prices for services that vary?
Yes. It quotes your published starting price and says the final price depends on things like length and condition, just as your site does.
Will it replace my front desk?
No. It covers the times nobody can answer, and passes consultations, complaints and anything it can't answer to you or your team.
More business types
Built for other businesses too
- HVAC, plumbing and electrical
- Dentists
- Real estate agents
- Law firms
- Accountants and CPA firms
- Gyms and fitness studios
- Driving schools
- Tutors and tutoring centers
- Veterinary clinics
- Auto repair shops
- Medical clinics
- Roofing contractors
- Pest control
- Solar installers
- Cleaning services
- Moving companies
- Home improvement fitters
- Physiotherapy and chiropractic
- Med spas and aesthetics
- Nurseries and childcare
- Insurance and mortgage brokers
- Online stores
- B2B SaaS companies
- Fintech companies